lens judging at UK CX Awards for 3rd consecutive year Awards, customer experience, Customer experience aw..., Customer journeys, Customer research, customer-centric, customer-first, Digital customer exper...Lens AdminSeptember 23, 2019customer experience, customer journey, customer-centric, customer-first, CX StrategyComment
Customer journey mapping: Before you map Customer journey mappingLens AdminAugust 28, 2018B2B customer experience, customer experience, customer journey, customer journey mapping, customer journeys, customer-centric, CX Principles, CX StrategyComment
What can a customer journey approach help your business to achieve? Customer journeys, customer-centric, data, Digital customer exper..., techLens AdminMay 24, 2018channels, comms, CRM, customer experience, customer journey, customer journey mapping, design thinking, digital customer experience, fintech, techComment
Customer journey mapping: How to avoid the common mistakes… customer experience, Customer journey, Customer journey mapping, Customer journeys, Customer research, customer-firstLens AdminMarch 20, 2018customer experience, customer journey, customer journey mapping, customer journeys, customer research, customer-centric, emotional connectionComment
Raising the game in life insurance customer experience customer experience, Customer journey, Customer journey mappi..., Customer journeys, customer-centric, Digital customer exper..., financial services, life insuranceHelen FennellDecember 12, 2017customer experience, customer journey, customer journey mapping, customer-centric, digital customer experience, emotional connection, life insuranceComment
lens to present at upcoming KX retail event in Leeds - book your place... Customer journey, data, retail, retail customer experi..., techLens AdminOctober 27, 2017consumer products, customer experience, customer journey, data, insight, Retail, tech Comment
How can you be recognised for your customer experience success? Customer experience aw..., Customer experience st..., Customer journey, Customer journey mapping, customer-centric, customer-first, Qualitative researchLens AdminOctober 19, 2017customer experience, customer journey, customer journeys, customer-first, personas Comment
Start-up customer experience: The case for a ‘customer first’ approach B2B customer experience, Customer experience st..., Customer journey, Customer journey mapping, Customer journeys, customer-centric, customer-first, start-up businessesLens AdminMay 23, 2017advocacy, B2B customer experience, customer experience, customer journey, customer journey mapping, customer journeys, customer-centric, customer-first, emotional connection, loyalty, personas, start-up businesses, start-up customer experienceComment
Building a customer journey mapping capability Customer journey mappingLens AdminMarch 3, 2017capability, customer journey, customer journey mapping, teams, technology, testing, toolkit, training Comment
Customer journey mapping training Customer journey mapping, TrainingLens AdminFebruary 24, 2017customer experience, customer journey, customer journey mapping, trainingComment
Winning with Customer Journey Mapping in 2017 Customer experience st..., Customer journey mappingVicky SmithFebruary 8, 2017Approach, Brand, customer journey, Expertise, profilingComment
