
We unite businesses around the customer to set them up for change.
lens is an award-winning agency – one of the first to genuinely specialise in customer journeys.
What We Do We frame the customer perspective – providing businesses with the clarity they’re often striving for.
We believe that clarity can only be enabled through a deep understanding of customers which is then always connected to the wider business picture.

Our Services
Customer Journey Mapping & Design
‘As is’ customer journey mapping, optimisation / re-design, journey deep dives, ‘To be’ journey design, bespoke…
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Customer
Strategy
Customer experience healthchecks, principles, vision and strategy and Customer journey landscapes…
Learn More Customer Experience (CX) Research
Persona development, customer needs mapping, customer journey validation, customer experience…
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Customer
Insight
Connecting insight and looking at your business
from the perspective of
your customers to help achieve a clearer…
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