WHAT OUR CLIENTS SAY
“Lens exceeded every expectation when we asked them to carry out a client research project. They are always on hand to offer their expertise and professional service but it’s the personal touch I really loved, a rare quality these days! lens really took the time to get under the skin of our business and are genuinely passionate about what they do. The insights and recommendations they provided were invaluable and still help us to build on our marketing and client experience. In short, awesome people, give fantastic results, with dedication beyond words.”
-Marketing Manager, OnePay
“Spinnup enlisted the help of Helen and Vicky at Lens to help us map out our complex customer journey and identify where we were succeeding, but most importantly, where we could improve to benefit our users. From the outset and throughout we were so impressed with the speed and ease with which they learned about our processes, causing the mapping sessions they led for our team to be full of discussion-provoking questions and really intuitive suggestions for fixes.
Within days we were able to implement the beginnings of our new customer journey plan and are already seeing the positive impact this has had on our business.“
-Content & Comms Manager,
Spinnup (Universal Records)