Designing virtual workshops: lens' top tips customer-first, Qualitative research, tech, customer experienceLens AdminJune 2, 2020virtual workshops, workshop design, Microsoft Teams, Zoom, digital workspace
lens judging at UK CX Awards for 3rd consecutive year Awards, customer experience, Customer experience aw..., Customer journeys, Customer research, customer-centric, customer-first, Digital customer exper...Lens AdminSeptember 23, 2019customer experience, customer journey, customer-centric, customer-first, CX StrategyComment
CX Principles: What makes a good set? customer experience, Customer experience st..., Customer research, customer-centric, customer-firstLens AdminJuly 5, 2018customer experience, customer-centric, customer-firstComment
lens judging at the UK Customer Experience Awards 2018 customer experience, Customer experience aw..., Customer experience st..., Customer journey, customer-centric, customer-first, UncategorisedLens AdminJuly 2, 2018customer experience, customer journeys, customer-centric, customer-first, CX StrategyComment
CX Principles: Why bother? customer experience, Customer experience st..., customer-centric, customer-first, UncategorisedLens AdminJune 22, 2018branded experience, consistent CX, customer experience, customer-centric, customer-first, CX Principles, CX Strategy, CX visionComment
lens judging at the UK Digital Experience Awards 2018 customer experience, Customer experience aw..., customer-centric, customer-first, Digital customer exper..., techLens AdminJune 4, 2018customer experience, customer-centric, digital customer experience, fintech, tech, technologyComment
Customer journey mapping: How to avoid the common mistakes… customer experience, Customer journey, Customer journey mapping, Customer journeys, Customer research, customer-firstLens AdminMarch 20, 2018customer experience, customer journey, customer journey mapping, customer journeys, customer research, customer-centric, emotional connectionComment
Raising the game in life insurance customer experience customer experience, Customer journey, Customer journey mappi..., Customer journeys, customer-centric, Digital customer exper..., financial services, life insuranceHelen FennellDecember 12, 2017customer experience, customer journey, customer journey mapping, customer-centric, digital customer experience, emotional connection, life insuranceComment
