Having started out in qualitative research, our combined 25 plus years have been spent in various consultancy and insight roles, with the latter years focused on working with brands to improve their customer experience.
We’re able to apply our ‘big consultancy’ thinking through our ‘small agency’ approach. We play to our strengths (and don’t claim we can do things we can’t), we take the time to get to know your business, and we’re dedicated.
“Lens’ approach not only enabled us to get great insight into our customer journeys but also successfully land this with stakeholders and drive action to improve our customer experience.
Vicky and Helen are a perfect blend - professional, pragmatic, experienced and approachable. They are always on hand, happy to offer a fresh perspective and thoughtfully challenge when necessary. I thoroughly enjoy working with them and wouldn’t hesitate to recommend.”
- Research & CX Manager, The Very Group
