lens judging at UK CX Awards for 3rd consecutive year Awards, customer experience, Customer experience aw..., Customer journeys, Customer research, customer-centric, customer-first, Digital customer exper...Lens AdminSeptember 23, 2019customer experience, customer journey, customer-centric, customer-first, CX StrategyComment
We couldn't have done it without you... Customer journey, Customer journey mapping, customer-centric, customer-firstLens AdminMay 28, 2019customer journey mappingComment
CX Principles: What makes a good set? customer experience, Customer experience st..., Customer research, customer-centric, customer-firstLens AdminJuly 5, 2018customer experience, customer-centric, customer-firstComment
lens judging at the UK Customer Experience Awards 2018 customer experience, Customer experience aw..., Customer experience st..., Customer journey, customer-centric, customer-first, UncategorisedLens AdminJuly 2, 2018customer experience, customer journeys, customer-centric, customer-first, CX StrategyComment
CX Principles: Why bother? customer experience, Customer experience st..., customer-centric, customer-first, UncategorisedLens AdminJune 22, 2018branded experience, consistent CX, customer experience, customer-centric, customer-first, CX Principles, CX Strategy, CX visionComment
lens judging at the UK Digital Experience Awards 2018 customer experience, Customer experience aw..., customer-centric, customer-first, Digital customer exper..., techLens AdminJune 4, 2018customer experience, customer-centric, digital customer experience, fintech, tech, technologyComment
What can a customer journey approach help your business to achieve? Customer journeys, customer-centric, data, Digital customer exper..., techLens AdminMay 24, 2018channels, comms, CRM, customer experience, customer journey, customer journey mapping, design thinking, digital customer experience, fintech, techComment
Raising the game in life insurance customer experience customer experience, Customer journey, Customer journey mappi..., Customer journeys, customer-centric, Digital customer exper..., financial services, life insuranceHelen FennellDecember 12, 2017customer experience, customer journey, customer journey mapping, customer-centric, digital customer experience, emotional connection, life insuranceComment
How can you be recognised for your customer experience success? Customer experience aw..., Customer experience st..., Customer journey, Customer journey mapping, customer-centric, customer-first, Qualitative researchLens AdminOctober 19, 2017customer experience, customer journey, customer journeys, customer-first, personas Comment
hub by Premier Inn: A great example of CX design B2B customer experience, customer-centric, customer-first, Hospitality & LeisureLens AdminSeptember 21, 2017B2B customer experience, customer experience, customer-centricComment
Start-up customer experience: The case for a ‘customer first’ approach B2B customer experience, Customer experience st..., Customer journey, Customer journey mapping, Customer journeys, customer-centric, customer-first, start-up businessesLens AdminMay 23, 2017advocacy, B2B customer experience, customer experience, customer journey, customer journey mapping, customer journeys, customer-centric, customer-first, emotional connection, loyalty, personas, start-up businesses, start-up customer experienceComment
