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Experts in customer journey mapping and customer experience design
 

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WE UPDATE OUR BLOG REGULARLY WITH OUR THOUGHTS, INDUSTRY NEWS AND OTHER INTERESTING CONTENT

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lens named 'Breakthrough Agency of the Year 2022'
lens named 'Breakthrough Agency of the Year 2022'

lens wins first AURA Award - ‘Breakthrough Agency of the Year 2022’

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Lens AdminJuly 15, 2022
‘The AURAs’ Finalists Announced: A proud day for lens!
‘The AURAs’ Finalists Announced: A proud day for lens!
Customer insight, AwardsLens AdminJune 23, 2022AURA Insight, The AURAs 2022, Research awards, Market research, Customer insightComment
Winning our first MRS Award: Our Reflections…
Winning our first MRS Award: Our Reflections…

lens wins first MRS/ AURA Award in partnership with Nationwide Building Society

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Helen FennellApril 8, 2022
Designing virtual workshops: lens' top tips
Designing virtual workshops: lens' top tips
customer-first, Qualitative research, tech, customer experienceLens AdminJune 2, 2020virtual workshops, workshop design, Microsoft Teams, Zoom, digital workspace
lens judging at UK CX Awards for 3rd consecutive year
lens judging at UK CX Awards for 3rd consecutive year
Awards, customer experience, Customer experience aw..., Customer journeys, Customer research, customer-centric, customer-first, Digital customer exper...Lens AdminSeptember 23, 2019customer experience, customer journey, customer-centric, customer-first, CX StrategyComment
We couldn't have done it without you...
We couldn't have done it without you...
Customer journey, Customer journey mapping, customer-centric, customer-firstLens AdminMay 28, 2019customer journey mappingComment
lens nominated for Best New Agency at AURA Insight Awards
lens nominated for Best New Agency at AURA Insight Awards
UncategorisedLens AdminFebruary 28, 2019Comment
Customer Journey Mapping: How to map...
Customer Journey Mapping: How to map...
Customer journey mappingLens AdminSeptember 7, 2018customer experience, customer journey mapping, customer journeys, customer research, customer-first, data, insight, operationsComment
Customer journey mapping: Before you map
Customer journey mapping: Before you map
Customer journey mappingLens AdminAugust 28, 2018B2B customer experience, customer experience, customer journey, customer journey mapping, customer journeys, customer-centric, CX Principles, CX StrategyComment
CX Principles: What makes a good set?
CX Principles: What makes a good set?
customer experience, Customer experience st..., Customer research, customer-centric, customer-firstLens AdminJuly 5, 2018customer experience, customer-centric, customer-firstComment
lens judging at the UK Customer Experience Awards 2018
lens judging at the UK Customer Experience Awards 2018
customer experience, Customer experience aw..., Customer experience st..., Customer journey, customer-centric, customer-first, UncategorisedLens AdminJuly 2, 2018customer experience, customer journeys, customer-centric, customer-first, CX StrategyComment
CX Principles: Why bother?
CX Principles: Why bother?
customer experience, Customer experience st..., customer-centric, customer-first, UncategorisedLens AdminJune 22, 2018branded experience, consistent CX, customer experience, customer-centric, customer-first, CX Principles, CX Strategy, CX visionComment
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